Manager Customer Service

MANAGER CUSTOMER SERVICE

 

As our Manager customer service you will lead us into the next steps of the communication with the clients from PHE . You will be responsible for the day-to-day operations in regards to managing our (new) clients and carriers and strive for TMS optimization.

This will lead to a continuous process development. In this new environment you will help build up the department and be a part of the growth and success of the entire devision.

What you will be doing:

• Managing all operational stakeholders (internal, carriers & clients) in the parcel shipping environment;
• Continuous operational and service optimization shall ensure frictionless and efficient business processes with clients;
• Configurate settings & data administration in our Transport Management System (TMS);
• Support the implementation process of carriers & clients;
• Manage carriers by performance analysis and monitoring relevant KPIs and take measures that ensure continuous service improvement.

 

To make this job a success you will need a few things:

• Experience in the transportation industry, mainly in Parcel industry is ideal;
• Fluent English, written and verbal;
• Need to be able to innovate processes & workflows.
• Knowledge of Office programs (Powerpoint, Excel, Outlook, Word) is needed.

 

We offer:

• Good salary based on knowledge and experience
• The chance to develop in a new department of vidaXL
• Travel allowance to make to commute to the office easier
• 25 vacations days with the opportunity to buy 10 more if you need it
• Pension plan
• 20% discount on all vidaXL products

 

Are you ready to come work with us?

If you have any further questions don't hasitate to get in contact with Riham Bouchouary

T| +31 6 57 00 02 10

E| r.bouchouary@vidaxl.com

Original vacancy press here